Hotel and Restaurant Management Diploma

The front office staff, the housekeeping staff, and the engineering and maintenance teams are essential to the inner workings of a hotel. First, you’ll examine how the front office handles reservations, registrations, complaints, and revenue management while making the guest feel valued. Then, you’ll learn about the many responsibilities of housekeeping and the methods and supplies that are used. Next, to best communicate with engineering and maintenance teams, you’ll examine the HVAC, plumbing, and electrical systems that these teams take care of. In addition, you’ll consider what accommodations need to be made to comply with the Americans with Disabilities Act.

By the end of this course, you’ll be able to do the following:

• Describe the roles of the front office staff before, during, and after a guest’s stay

• Identify the supplies a housekeeper uses in daily work

• Explain the roles of the maintenance and engineering teams in a hotel

This course includes important considerations for both front-of-house and back-of-house staff including food safety, sanitation, beverage preparation, and banqueting and event planning. Start by focusing on how to manage the front-of house team. This involves understanding each role’s responsibilities, scheduling, effective management, and supervision strategies. Also, you’ll consider how technology for a restaurant delivery service as well as table setup and service affect the front-of-house team. From there, you’ll turn to the back-of-house team to learn about culinary leadership and management and food quality. Specifically, you’ll learn how to enforce practices that keep contaminants off foods, cook and store food safely, and keep the environment sanitary. In addition, you’ll gain the skills to help staff follow best practices to keep guests with allergies from having a reaction and to be aware of the many government bodies that regulate food service. In addition, you’ll learn how to manage staff, money, physical space, inventory, costs, drinks, and guest interactions. Finally, you’ll learn how to get vendors and how to manage the budget effectively. This will prepare you to host events such as weddings, conferences, conventions, theme events, and seasonal parties. You’ll also learn what to do from the moment that the client books the venue to the time after they leave.

By the end of this course, you’ll be able to do the following:

• Label guidelines for effective in-house and restaurant delivery services

• Examine the effectiveness of kitchen layouts and menu engineering

• List plans to keep food safe and avoid allergic reactions in the restaurant

• Match successful food-beverage pairings

• Apply event-planning skills to your establishment

Focusing on people through recruitment, training, leadership, coaching, and human resources outreach will help you develop your staff. First, learn how to find, recruit, and interview potential employees. Then, discover how to use job instruction training, conflict-resolution strategies, and technology to maximize the teamwork in your business. Next, after learning the responsibilities of a manager, you’ll have the opportunity to see leadership in action. Then, you’ll explore how to use your interpersonal skills, attitude, and conflict-resolution skills to lead your staff. In addition, you’ll learn how to assess team members. Finally, you’ll examine motivation, incentive plans, compensation, and benefits. In addition, you’ll explore how to get employees to buy into the plans you put in place.

By the end of this course, you’ll be able to do the following:

• Reproduce an effective recruitment, onboarding, and training plan for your business

• Illustrate leadership abilities in the workplace

• Apply employee benefits using motivation strategies

Sales and marketing teams send messages to the masses and bring in money to your establishment. After learning about the structure of the sales teams and their individual responsibilities, you’ll explore how to know your place in the market, forecasting and reporting, and client prospecting. Then, you’ll learn how to use technology to research a specific target market and to help develop a sales strategy. In addition, once you learn about marketing channels and campaigns, you’ll examine how to conduct market research and create your brand. Finally, you’ll learn about the types of advertising and how you can determine whether these strategies are working.

By the end of this course, you’ll be able to do the following:'

• Summarize how to prepare a marketing plan

• Identify effective marketing strategies

This course encompasses the necessary information to keep your business in the green, compliant, and legal. After learning the function and structure of the finance and legal teams, you’ll learn about key metrics, Capex, FF&E, EBITDA, and other common terms that these teams use. In addition, you’ll examine the art of budgeting for a business. Then, you’ll learn about accessibility compliance, health and safety regulations, licensing and permits, tax compliance, employment laws, and data privacy compliance. Finally, you’ll learn about different types of insurance so that you can select which ones are best for your business.

By the end of this course, you’ll be able to do the following:

• Interpret numerical data to explain the current state of the business

• Identify the laws and types of insurance that are relevant to your business

This program includes an optional work experience component. Looking to your future, we’re providing you with this Work Experience Option Supplement that can be used to help you find a position as a trainee in the hospitality industry.